Refund policy

Returns & Exchanges Policy

Effective Date: 2 February 2026
Brand: X Lé

Due to the custom nature of our cycling apparel, our return policy differs between custom-made and standard items.

All custom or personalized items are final sale and are not eligible for returns or exchanges unless:

• The item arrives defective
• The item received does not match the approved design or order specifications

If there is an issue, please contact us within 7 days of delivery and include your order number and clear photos of the issue.

Standard items are eligible for return within 14 days of delivery if:

• The item is unused, unwashed, and in original packaging
• Tags are still attached
• There is no visible wear or damage

Customers are responsible for return shipping costs unless the item is defective.

We offer size exchanges for non-custom items, subject to stock availability.

Customers are responsible for shipping costs unless the product is defective.

• Approved refunds will be processed to the original payment method
• Please allow 5–10 business days for the refund to reflect in your account

Shipping costs are non-refundable.

To initiate a return, please email: info@xlé.com

Include:

• Your order number
• The reason for return
• Photos (if applicable)

Please do not send items back without prior approval.